Depot Repair at AKAL drives profitability by automating the entire in-house repair process, from the creation of the Return Material Authorization (RMA) to billing and shipment of the repaired product back to the customer. Technicians get a workbench to initiate RMAs and other repair activities, while customers are able to minimize down time with exchanges and loaners while products are being serviced.

Since its inception the division has been setting new standards in ensuring customer care and customer satisfaction. It has grown in strength, it has diversified in the kind of services offered, it has spread in terms of coverage and it has proved its competence and reliability in meeting and exceeding customer demands.

Testing & Repair competency comprise the primary part of the process. The basic functionary of the division can be described as under:

		Detect all of the system hardware failures.
		Pinpoint failures to specific hardware device.
		Allow retesting of repaired or replaced devices to make certain that the error defect has been eliminated.

Practices Supported:

		PC Hardware and its Components
		Printers, all types And make
		Operating systems and controlling files
		Batch programs & DOS key macros
		Securing and managing data
		Disk management
		Network equipment repairs
		Power equipment repairs

Testing Tools used:

		Hot Guns
		Soldering Irons
		De solder pumps
		Digital Multi meters
		Bios copiers
		Debug cards
		Open Set up for testing peripherals
		Rheostats
		Memory Testing kits

The benefits are thus immense:

		Quick determination of the hardware problem.
		Quickly determines the exact cause of the failure so the system can be repaired and returned to its user.