Desktop Management Services
Server and OS Management/Support
Network Management Services
Security Management
Messaging Management Services
Database Management Services
Backup Management Services
Managed Services
   
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Microsoft Certified
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AKAL'S Desktop Management Support Services combine concepts of remote management and automated tools to offer tailor-made and best-fit solutions for desktop management. AKAL currently supports over 25,000 plus desktop computer systems across the country through experienced consultants, highly qualified engineers, managers and a comprehensive back-office technical team.
 
 
     
  AKAL's desktop management services include :
     
 

Procurement assistance

  Standard built, staging and imaging
  Deployment
  First level acclimatization support with changes
  Management, Maintenance and Support Services
  Install, move, add, change (IMAC)
  Technology refresh
  Patch Collection, analysis, testing ,deployment & compliance
  Software distribution and support
 
 
 
 
 
 
 
 
Server and OS management services from AKAL provide its customers with a comprehensive solution for managing business-critical servers and operations in their environment.
     
  The service includes :
     
  Orderly system start-up and shutdown of servers.
  Monitoring CPU utilization, disk space usage etc. using server management tools in built in the server OS.
  Resolving server problems like system 'hang', hard disk crash, etc.
  Managing user accounts - creating/modifying/deleting users and groups.
  Installation of OS upgrades and patches as and when released by the OS vendor.
  Re-installing OS on the same servers in case required.
  Install updates, patches, hot-fix, service packs, new editions, versions
  Security management as per account policy, access rights Performance tuning.
  Backup and DR of servers - as defined in section on Backup Management.
  Monitor user authentications, network traffic load through log reports
  Systems migration
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AKAL delivers managed, secure, integrated services that interconnect your enterprise, buyers and suppliers. We offer a comprehensive range of solutions - including consulting, operations and management, integration, deployment services, maintenance, monitoring, and application of next-generation capabilities.
     
  Available Features include
     
 
Create and maintaining passive and active network ports connectivity details, configurations, diagrams, layouts, TCP/IP scheme, network routes on servers.
  Administration of LAN and network security.
  Troubleshooting network faults with tools like snoop, trace route, NS-Lookup etc.
  Time synchronization between various servers.
  Configuration of network equipments.
  Deploy traffic management.
  Deployment of network security tools and audits.
  Confidential in passwords, routes, etc configurations.
  Network UPTIME commitment.
  Legacy network upgrade.
  Network migrations to an Internet Protocol (IP) environment.
  Internet access and optimization with IP VPNs.
  Multi-carrier service portfolio offering network management.
  Performance-enhancing remote access solutions.
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AKAL manages your perimeter security infrastructure, including devices, protocols, processes and Internet access links.

Firewall Security Monitoring and Management

AKAL
Offers up/down automatic and live notification, network help desk, trouble ticket reporting, Web-based system health and performance reporting, threshold alarming, problem identification and isolation, project management, and remote security monitoring services. We also provide configuration management, and remote administration of your firewalls.

Site-to-Site and Remote Access VPN

Provides firewall configuration to terminate site-to-site and remote access VPN tunnels using the appropriate security authentication.

URL Filtering

URL filtering refers outbound HTTP requests to a URL filtering server. HTTP requests will only be forwarded to their destination if they are allowed by your corporate policy.

Firewall Logging Server

Significant firewall events are referred to a logging server. You can log in at your convenience to view and manage the event log.

Email Filtering Service Removes Spam and Viruses

Email Filtering stops unwanted mail before it reaches your network.
     
  Speed up email delivery by eliminating the spam that clogs your server
  Stop email viruses your desktop AV can't prevent
  Update automatically against the newest threats
  Protect yourself around the clock without adding headcount
 
Multi-layered anti-spam, anti-virus and anti-phishing email service mitigate the risks of known and unknown email virus and messaging threats, ensuring the continuity of your business email communications
     
Network-Based IDS Management

This feature ensures IDS availability, and also provides live notification, problem identification and isolation, project management, fault configuration management, change management, and remote security monitoring of your Network-based Intrusion Detection Systems (NIDS). Security management functions include attack signature management, and NIDS software maintenance (patches and upgrades) for NIDS managers and agents.
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Desktop Management Service, Server and OS Management/ Support, Network Management Services Security Management, Messaging Management Services, Database Management Services Backup Management Services, Managed Services, Support Pack, Comprehensive Service Plans, Flat Rate Service, Installation & Assembly, Warranty Management Programs, Help Desk Services, Field Support, Depot Repairs
The messaging management services form AKAL, assesses your current messaging infrastructure, understand your current and future messaging needs, and formulate a messaging strategy and solution design to meet your business needs.

Akal's messaging services include planning, designing, implementation, support and infrastructure management including client installation and data migration for messaging systems and applications. We also enable communication among disparate mail systems. We can integrate and/or consolidate your different messaging systems, linking your business units and extending your company globally.
     
  The services can be summarized as :
     
  Customizing and deploying messaging management forms, procedures and reports
  Deployment of administrator for the Exchange, Domino, Unified Messaging Server (UMS), Postmaster like messaging solutions
  E-mail, fax-mail, voice-mail, text-to-speech like facilities and their integrations
  technical support
User account management - mailbox management like add, delete, transfer, rename, forward, backup, split, size, rules, SPAM, AcVc, content-filters, junk, private domain, global access
  virus problems Integration of mail boxes to client applications respectively
  hardware repairs Management of traffic monitoring, priorities, mail backup, security solutions
  Component Replacement Deploying best practices to enable effective and efficient communication through messaging convergence
  maintenance of parts Reports; Analytical, Graphical, MIS
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AKAL provides Database Administration & Monitoring services for enterprise class Oracle, DB2, SQL Server and MySQL databases. Our highly skilled professionals guarantee superior levels of service that include no-data-loss, quality, reliability, stability and availability of database through:
     
  software upgrades
Database Administration - Perform database installation & upgrade, patch management, maintain database structures, perform table space management and perform archive and database log file maintenance.
  software troubleshooting
Database Troubleshooting - 24/7 database troubleshooting, problem determination and resolution in response to critical errors and events.
  Hardware diagnosis
Database Monitoring - Our monitoring includes database alert logs and traces, storage related alerts, schema object alerts, database audit alerts, resource utilization & alerts from maintenance jobs.
  Security Utility Software
Capacity Planning - Perform proactive database level capacity planning and performance tuning as required
  Preventive maintenance
Replication, Backup & Recovery - Administer database replication. Implement database level backup & recovery procedures to meet client's requirements.
  OS patch updates
Security - Implement database security to only allow authorized access. Manage user accounts, its rights and privileges.
  Depot Repairs
Vendor Management - Interface with database vendor as single point of contact to resolve database related problems.
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Part of a strong data integrity and disaster recovery strategy is knowing that the data that is key to your business needs is being backed up consistently and can be restored effectively - with maximum integrity and within a timeframe that meets business needs. AKAL's backup management solutions assist you in building an effective backup management policy that can meet these goals.
     
  Field Support Customizing and deploying backup management forms, procedures and reports.
  Help Desk Services Backup server installation and configurations, media planning, disaster recovery model.
  Backup Management Services
Create and maintaining user account management, volume of user data, strategies and its periodic cycles, critical data, servers configuration settings etc.
  Database Management Perform regular backup operation as per strategy, schedule defined, optimizing backup operations in tuning strategies.
  Messaging Management Services Management of media; proper labeling, and housing for immediate identification and retrieval.
  Security Management Backup audits; scheduled restoration drill for the backup validity and backup operation consistency.
  Network Management Services Maintaining log sheets for the backups.
  Server and OS Management Reports; Analytical, graphical, MIS.
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After making significant investments in business systems over the last decade, enterprises find themselves spending a large part of their IT budgets and resources on managing, maintaining and supporting these systems. By outsourcing some of these activities, companies can free up resources for investments in strategic projects and value-added activities in their core competencies.

This allows them to concentrate on what they know best - their core business and how to maximize performance while minimizing costs.

AKAL'S Managed Services helps you outsource the maintenance, upgrades, ongoing user training and end-user support of your business system and underlying infrastructure.
     
  Some of the highlights of these services are:
     
  Desktop Management Services
Safe, reliable solutions that suit, transform and add value through efficient use of technology to deliver tangible business benefits to its customers.
  Warranty Management Programs Service level agreement based contracts that share commercial risk as well as rewards
  Installation & Assembly Form partnerships that provide a logical way forward - working with customers towards a shared vision and objective.
  Flat Rate Service Reduction of total cost of ownership.
  Comprehensive Service Plans Flexible execution models - onsite, offsite, onsite/offsite-offshore.
  Support Packs Well-defined processes to manage transition and ongoing management.
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