The field support service offers top-ranked service and support for non-critical systems, where downtime does not significantly impact productivity or revenue. With single point of contact, you may choose from the bouquet of 4-hour, same Day or next day SLA package with multiple options ranging from hardware support, software support resolution, lifetime telephone-based troubleshooting and remote support.

Field Service adds the ultimate touch to a complete post-sales customer services and support operation. Field service technicians serve as "doctors" or installers for your customers, performing house calls for home or office equipment, appliances, and electronic products. In today's markets where post-sales services represent one of the sharpest edges in product sales and customer retention, a solid Field Service offering is a necessity for manufacturers and retailers of Hi Tech equipments.

Features

		Appointment Booking-schedule future activities automatically.
		Schedule and Dispatch-optimize schedules and dispatch service professionals.
		Contract Management-create and manage service offerings from quote to contract.
		Knowledge Base creation.
		Parts and Logistics-track service inventory and optimize stocking of spare parts.
		Asset Management-seamlessly manage warranty information.